One multi-page invoice
All pages belong to the same document (line items, bank details, T&Cs).
Example: a 3-page supplier invoice emailed as one PDF.
Help centre
FAQ
Credits, upload rules, timing, and what we extract — plain answers for sole traders and tradies.
Uploads & PDFs
Multi-page vs mixed — with examples
Before we extract, multi-page PDFs are checked so we don’t invent three receipts from one invoice — or miss a shoebox scan. These three patterns cover almost every upload.
Many single-page receipts
Each page is a different 1-page receipt (classic shoebox scan).
Example: you scanned five till slips into one PDF, one slip per page.
Mixed multi-page + extras
A multi-page invoice plus unrelated receipts in the same file.
Fix: save the invoice as its own PDF; upload the Caltex slip separately (or in a 1-page-per-receipt bundle).
Can I upload phone photos?
Yes — one clear photo of one receipt is the simplest path (1 credit). Avoid glare, folded corners, and multiple slips in one frame.
What file types work?
Common image formats (JPEG, PNG, HEIC where supported) and PDF. Multi-page PDFs go through relatedness analysis first.
What does “mixed” mean in plain English?
If any receipt in the file spans more than one page, every other page in that file must belong to that same receipt. You can’t tuck a random till slip after a 3-page invoice.
- OK: pages 1–3 = one Mitre 10 invoice
- OK: pages 1–8 = eight different 1-page receipts
- Not OK: pages 1–2 = one invoice, page 3 = unrelated fuel receipt
Why charge +1 to analyse multi-page PDFs?
We run a relatedness check so we don’t split multi-page invoices into fake rows or treat a shoebox bundle as one document. That step costs 1 credit, then extraction is 1 credit per page.
Credits & pricing
Credits & pricing
What do I get for $10?
50 credits at launch (~20¢ each). Roughly ~50 phone photos, or ~35–40 receipts if you use multi-page PDF bundles. Credits never expire.
Is there a subscription?
Not for launch. Buy packs as you need them — closer to a prepaid fuel card than Xero/MYOB monthly software. Larger packs land when in-app purchase is live.
How is this different from Xero / MYOB / QuickBooks?
Those products are full accounting platforms (bank feeds, BAS, payroll). Meltek Bookkeeper is a focused receipt-capture layer: snap or dump PDFs, get GST-ready fields, spend credits only when you process. You can still paste or export into your bookkeeping tool later.
Do credits expire?
No. Seasonal work and tax-time catch-ups are fine — buy once, use when you need them.
Photo vs PDF — which uses fewer credits?
One clear photo of one receipt = 1 credit. Multi-page PDFs cost +1 to classify, then 1 per page extracted. Bundling many 1-page receipts in one PDF is fine and usually efficient.
What if a receipt fails?
Genuine processing failures can refund held credits. Uploads that aren’t receipts (or are unreadable) may keep the charge — we’ll ask for a clearer photo when that happens.
When can I buy the 100-credit quarter pack?
In-app purchase (Square) is next. Until then, the founding $10 pack and invited beta credits are the way in. See pricing.
Processing
Processing
How long does extraction take?
Pooled batch processing — typically 30–60 minutes, not instant. We’d rather set a clear window than promise “AI magic” timing we can’t keep. Instant mode is planned later.
Can I upload while I’m on site?
Yes. Upload from your phone, throw the paper, check results later when the batch settles. Designed for one-handed tradie use.
Will you email me when it’s done?
In-app status is the source of truth today. Email notifications are on the roadmap.
What we extract
What we extract
Which fields come out?
Vendor, date, GST, total, expense category (ATO / Xero-style labels), and ABN when shown — with ABR lookup for the entity name when we can match it.
Is this a BAS or bookkeeping replacement?
No. We extract and organise receipt data so you (or your bookkeeper) spend less time typing. Lodgement and full ledgers stay in your accounting software.
Can I export to CSV / Xero / MYOB?
CSV / spreadsheet-friendly export is available in the app. Direct connectors to Xero/MYOB/QuickBooks are planned; until then, copy fields or import CSV where your tool allows.
Account & privacy
Account & privacy
Who builds Meltek Bookkeeper?
It’s a Meltek product — an Australian studio. See meltek.com.au.
Where is my data stored?
On Google Cloud / Firebase infrastructure used by the product. Receipt images and extracted fields are tied to your account wallet and processing queue.
Who is this for?
Australian sole traders, tradies, and contractors who want GST-ready fields without living in a shoebox of paper — not enterprise AP teams.
Still stuck?
Open the app and try a small batch — or check pricing for the founding pack.